Our Mission

Specializing in Genesys CX platforms, call center design and training services for Genesys systems and applications

Copperline Consulting is a small, veteran-owned business  providing exceptional professional services since 2008.  We specialize in on-premise systems and have expertise in all aspects of Genesys, including Genesys framework, routing, reporting, GVP and IVR design, adherence and work force management (WFM), custom programming and design and most other aspects of Genesys systems. We can provide self-sufficiency training for your technology team or contact center training for users, supervisors, and managers. 

Copperline Consulting was founded and is owned by Doug Fitler, a USAF veteran with over 20 years of Genesys Professional Services experience.