Copperline Consulting has been in business since 2008 providing Genesys installation and customization services to customers around the country. Our engineers each have a minimum of 17 years experience with Genesys solutions and are certified on Genesys systems.
You have purchased the best, most customizable contact center solution available. We specialize in helping you maximize your investment by providing custom application and configurations to meet the challenges you face. Our expertise is centered on enhancing your systems routing, media handling, back-end integration and reporting to better meet those needs. We do this with custom queries and applications that help you ‘see’ more clearly into your system. We can help you add programmatic instrumentation to help you provocatively catch errors in routing, or software that can simplify closures that often dominate your engineers time. Give us a call and let us tell you how we can help you improve your Genesys investment.